Working arrangement
Agree the engagement model, client communication and areas of responsibility.
MSP Partner Services
An MSP partner adds specialist project capability to the services a managed service provider (MSP) already delivers. Umbrella Tech works as an MSP project partner on security, Microsoft cloud, network, compliance and AI work, under an agreed model for client contact and responsibilities, and hands back documentation your team can support. You can take on larger client projects without hiring for each one.
The problem
The challenge we help you address
Client requirements regularly extend beyond the skills or capacity of the day-to-day team: a firewall replacement, a compliance framework, an AI rollout. Saying no costs the opportunity, and stretching the team risks the service. A partner arrangement only works with dependable interfaces, clear commercial scope and documentation suitable for continued support.
The outcome
What the engagement should deliver
A project partner whose contribution fits your client relationship and operating model. Each project finishes with tested work and records your engineers can use. Individual projects are scoped separately from the broader working arrangement.
How we can help
Specialist capability
Contribute assessment, architecture, engineering or compliance work as required.
Onsite delivery
Attend client sites for installs, cutovers and testing while your engineers handle remote configuration.
Handover standards
Provide technical records and validation evidence in a consistent format.
Access and client confidentiality
We work through the access you grant for each job, limited to what the scope needs. Sign-in details are kept out of handover documents and shared only through a secure channel, and client information stays within the engagement.
Proof in practice
For an IT provider, Umbrella Tech replaced a client site's firewall, switch and Wi-Fi in a single visit, tested every service with the people on site and delivered a full handover document. The provider kept the client relationship and remote configuration throughout. Read the Rosh Tech case study, or see Technology Project Delivery for the wider delivery capability.
Frequently asked questions
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What does Umbrella Tech provide as an MSP partner?
Specialist project work across security, Microsoft cloud, networks, compliance and AI, plus onsite engineering. We deliver within your client relationship and hand over records your team can support.
Who is it for?
Managed service providers and IT providers that want to offer larger or more specialised projects to their clients without carrying every skill in-house.
How does an MSP partner arrangement work?
Rather than a fixed MSP partner program, we agree a working arrangement with each provider: the capability you need, the client communication model and each team's responsibilities. That arrangement then sets the scope and handover standard for individual projects.
Will you contact our clients directly?
Only as agreed. Some partners want us to work behind them; others introduce us as a specialist. The model is set before work starts and does not change without your agreement.
What outcomes should a project deliver?
The agreed work completed and tested, the client relationship protected and a handover document your team can work from.
Talk about a client project
Tell us what your client needs, where your team needs capacity and how you want the client relationship handled. We will suggest a working model.