Calling options and costs
Compare Teams Phone with Calling Plans, Operator Connect or Direct Routing, and model the real cost of each option for your organisation.
Teams Phone & Business Calling
Phone systems are often the last part of the workplace left outside Microsoft 365, with separate logins, separate costs and call flows nobody has reviewed in years. Umbrella Tech plans and implements Teams Phone and business calling so calls follow the same identity, security and administration model as the rest of your tenant.
The problem
The challenge we help you address
Legacy phone systems are expensive to change because so much depends on them: published numbers, after-hours routing, receptionist workflows and site handsets. Without a plan, a calling migration becomes a weekend of surprises.
- Separate phone system and logins
- Call flows nobody has documented
- Number porting risk
- Hybrid and site-based staff
The outcome
What the engagement should deliver
Your organisation gains a calling platform administered through Microsoft 365, documented call flows, a tested cutover and a security baseline that treats voice as part of the tenant rather than a side door into it.
How we can help
Call flow design
Design auto attendants, call queues, hunt groups and after-hours routing around how your teams actually answer calls.
Number porting and cutover
Plan number porting with the carrier and schedule the cutover so published numbers keep working.
Devices and rooms
Specify handsets, headsets and meeting room devices, and prepare them for deployment and support.
Frequently asked questions
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Is Teams Phone always the right choice?
Not always. Organisations with heavy contact-centre needs or particular integrations may be better served by another platform. We compare the options against your requirements before recommending one.
Can we keep our existing numbers?
In most cases, yes. Number porting is planned with the carrier as part of the cutover so customers can keep calling the numbers they know.
Plan the next improvement
Tell us what your Microsoft environment needs to do better, and we will scope the change.